RETURNS:
Returns are not accepted after 5 days from the date the order is received. We do not accept returns on perishable items. You cannot return items that you do not like in taste or package shape. Items that have been opened can not be returned. Return shipping charges are the customer’s responsibility. Shipping and handling charges are NOT refundable. Returns may be subject to a 5-20 percent restocking fee.
Return to:
Parthenon Foods
Returns: (Your order number)
9131 W. Cleveland Ave.
West Allis, WI 53227
DISCLAIMERS:
PRODUCT IS PERISHABLE:
We ship perishable products. Therefore it is imperative that someone be present when FedEx delivers this package. We are not responsible for the package after the first delivery attempt is made. You will have a tracking number to estimate the arrival date. If you are unsure if the recipient will be present at the arrival time DO NOT SEND any perishable goods.
We ship perishable items wrapped with ice gel packs to preserve them for up to 48 hours (depending on weather conditions), after which they are subject to unfavorable conditions, especially during the summer season. FedEx may deliver to certain states in 1-2 business days; hence using this option may be acceptable. In any other state, you must use 2-day Air or Next Day option to guarantee safe delivery. If you have multiple shipments, we recommend that you separate Perishable and Non-Perishable items into two separate orders in order to minimize your shipping expenses. We make adjustments on shipment dates to avoid weekend delays when perishables are present. While this may delay your order, we do this to protect your order. Parthenonfoods.com will not accept responsibility for damages to perishable items under any condition or damage to items that are sensitive to heat such as cakes and chocolates.
CORRECT ADDRESS:
We guarantee shipment to the address provided. During warm weather, in most cases if we ship to an incorrect address provided by the customer and the contents have perished, then they can’t be reshipped.
OUT OF STOCK:
If a product(s) in your order is not available at the time it is being picked and packed we will either: 1. Omit the product(s), ship the rest of the order and issue a refund or 2. Replace the product(s) with a similar one(s).
DAMAGED GOODS:
We are not responsible for damage to the following products: 1.Chocolate eggs.
In the unlikely event that a product received is incorrect, spoiled or shorted in the shipment, Parthenonfoods.com must be notified within 48 hours of receipt of the product(s) in question for appropriate action to take place such as a credit or refund to be issued and or processed and or a re-shipment. | 
